One AI platform for voice, SMS, chat, and messaging. Built for real customer work
Build the agents yourself or have the Telagento team do it. You can be live the same day, with better outcomes across every channel.
Use the platform yourself, or have us run it. Same product in both cases.
Hours, not months
From design to production agents
Day-one omnichannel
Voice, SMS, chat in one thread
Voice-native
Telephony first, not bolted on
Speed, support, outcomes
Fast to live
Go from design to live agents in hours. Build it on the platform, or have our team do it.
Self-service or managed
Use the platform directly, or we handle integrations, workflows, and launch.
Better customer outcomes
Consistent resolution, clear handoffs, and continuity wherever the conversation moves.
Omnichannel
Omnichannel customer journeys
Telagento unifies voice, SMS, chat, and messaging on one AI platform so customers do not restart from zero when they switch channels.
Voice
Inbound and outbound telephony-native flows, not an afterthought.
SMS & messaging
Same agent logic and context as voice, where your customers already are.
Chat
Web and app experiences that stay in sync with calls and messages.
Continuity
One thread of context across channels: what was said, promised, and what happens next.
What this means: Start on a call, follow up by SMS, resolve in chat, without breaking the journey or loading more work onto ops.
Core capabilities
Built for live traffic, not demos
Automate the repeatable work and keep a person in the loop when it matters.
Run voice and messaging on the AI platform
Operate inbound and outbound voice alongside SMS and chat. Campaigns, queues, and routing behave like production systems, not prototypes.
Flexible AI agents, tailored to you
Configure agents for your policies, brands, and edge cases, or let our team do it. Adjust behavior and channels without rebuilding from scratch.
Take action, not only answers
Connect CRM, scheduling, and workflows so agents complete tasks: book, update, escalate, and trigger the right next step.
Operate and optimize at scale
Analytics and conversation intelligence show what works across channels. Tune prompts, flows, and handoff rules with visibility, not guesswork.
Why Telagento
Control and visibility across every interaction
Control vs. black-box systems
Your policies, guardrails, and escalation paths stay visible. See what agents do and why, not a closed loop you cannot inspect or change.
Voice-native + omnichannel
Telephony and messaging share one model. Voice is not bolted onto a chat-only stack.
Multi-provider flexibility
Fits into your stack and providers where it makes sense, without locking you into a single black-box AI vendor.
Built for production environments
Reliability, compliance-minded design, and operational patterns for teams that answer to customers daily, not only for sandbox demos.
How it works
Design → Deploy → Operate
A clear path from first agent to live traffic. Do it yourself or have our team handle it.
Design
Map journeys, channels, and actions. Connect CRM, calendars, and workflows, on your own or with our team.
Deploy
Ship to voice, SMS, chat, and messaging with a focused rollout. Self-service or fully managed; production-ready in both cases.
Operate
Monitor conversations, measure outcomes, refine flows, and hand off to people when the situation requires it.
Use cases
What teams run on Telagento
Customer support (voice + messaging)
Deflect volume with resolution on voice and SMS while preserving context when someone needs a person.
Scheduling / service changes
Book, reschedule, and update records through integrated calendars and CRM, so there are fewer back-and-forth tickets.
Outbound campaigns
Run compliant, measurable outreach on voice and messaging with clear next steps and follow-up.
Lead qualification
Capture intent, route hot leads, and sync structured data to your CRM without manual retyping.
Post-call analytics
Review what was said, what was committed, and where journeys broke, across channels rather than in silos.
Integrations
Connects with your stack
Telagento plugs into your existing tools so every voice conversation flows straight into your CRM, helpdesk, and commerce platform.
Salesforce
CRM
Zendesk
Support
HubSpot
Marketing
Shopify
E-commerce
Amazon Connect
Contact center
Squarespace
Website
Twilio
Communications
Slack
Team chat
Microsoft Teams
Enterprise
Zapier
Automation
Google Calendar
Scheduling
Stripe
Payments
Don't see your tool? Telagento's webhook and REST API connect to virtually any platform.
Trust & control
Governance you can inspect
MFA controls
Protect tenant access with authenticator-app MFA, single-use recovery codes, org enforcement, and fresh step-up checks for sensitive actions.
Guardrails
Bound what agents can say and do. Stay on policy when volume spikes.
Auditability
Trace decisions and handoffs so you can explain what happened in any conversation.
Human handoff
Move to your team when empathy, judgment, or policy exceptions matter, without losing the thread.
Get started
Book a demo
See the Telagento AI platform in action. Tell us a bit about your team and we'll reach out to schedule a session.